OFFICE TIMING: 10.00 AM TO 5.00 PM (MON TO SAT)
INFORMATION & COMMUNICATION TECHNOLOGY DEPARTMENT
Primary Purpose of Job
Summary:
This position requires post-holder to be part of a team, and perform all tasks assigned to deliver top class service to our customers. This might involve sitting at a desk answering support emails and phone calls, or visiting customer’s site to troubleshoot IT systems. Post-holder is required to be up-to-date on evolving IT technology and market best practices. Excellent communication skills is required (telephone and face to face). Being able to communicate in Clear English/Arabic is equally important to high technical skills.
Job Responsibilities
Responsibilities will include but not limited to the following:
-Providing support to a diverse range of users on Microsoft based operating systems and various applications.
-Visiting customer sites to troubleshoot problems that can’t be fixed remotely.
-Maintaining a high degree of customer service for all support queries.
-Taking ownership of user problems and being proactive while handling user issues.
-Weekend and out_of_hours working will sometimes be necessary as per operation requirement.
-Report user issues/requirements to management and escalate as necessary.
-Conduct awareness session to user’s in non-technical language.
Experience & Skills
-Minimum three years in IT customer support area within enterprise environment (Helpdesk, phone support, Site support).
-Solid knowledge of desktop support environments (Windows 7, Windows 10, Microsoft products).
-3-5 years’ experience with networking and TCP/IP.
-3-5 years’ experience with Active Directory, MS Office and Office 365 Environment.
-Experience in supporting Virtualization Software & Hypervisors - VMware, Microsoft Hyper- V, etc.
-Experience in supporting mobile technology and mobile apps for IOS/Android /Windows.
-Experience with desktop and LAN/WAN environments.
-Familiarity with Microsoft cloud products, SharePoint and Skype.
-Experience in customer focused environment.
-Previous helpdesk experience.
-Excellent knowledge in cabling infrastructure, general networking services, structured cabling installation, termination, labelling, commissioning, maintaining and troubleshooting.
Preferred Skills:
-A \Network \Security .
-ITIL v3. Certified.
-Cloud technologies/platforms.
-MCSE: Productivity.
-VMWare\VCA.
-BICSI, CCNA, CCDA.
-Mobile platform Support (IOS/ Android/ Windows) .
Education
Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent).