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OFFICE TIMING: 10.00 AM TO 5.00 PM (MON TO SAT)
Job Responsibilities & Authorities
-Supervise the day to day security operations of Deployment, Supervision and allocation of duties as required at the Client Sites.
-Responsible for coordinating and supervising the day-to-day team effort of Supervisors, Liaison Officers,
-Senior Liaison Officers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner within the assigned zone.
-Ensure proper channels of communication exist and are enforced between the employees and the headquarters.
-Oversee compliance of Guards with established Company Policies and Standards such as Health and Safety, security measures being in place and training of guards.
-Responsible for ensuring all Employees portray a Corporate Brand Image through inspections of guarding uniforms, company vehicles and motor bikes and equipment.
-Ensure all Assignment Instructions and Incident reports are attached into Evolution.
-Investigate incidents and prepare Incident reports within 48 hours. Ensure client’s requirements, requests, complaints and suggestions are updated on to the Evolution system.
-Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory Occurrence Book and updated on Evolution with corrective actions implemented.
-Ensure Annually review of all assignment instructions in every Zone
-Conduct Security Vulnerability Assessment by Inspecting premises to ensure adequate security is available and that all physical facilities comply with Health and safety and environmental codes and ordinances.
-Ensure implementation of prepared Monthly Zonal Spot check Schedules and Team Parade Schedules.
-Conduct and attend monthly Team parades for every area as per documented agenda.
-Prepare Team Parade and Spot Check Reports and address issues with the OM, implementing the necessary corrective action.
-Ensure on termination of a Contract all resources and equipment from client premises are returned to the Stores (Transmitters, Mobiles, and Umbrellas etc.)
-Act as liaison between the organization and the customer to foster customer attention by attending meetings personally address any non-conformity identified from the Baton site report and the Baton report by supervisor on a daily basis.
-Ensure Scheduled Site Trainings for assignments are conducted in liaison with the Training Manager as per schedule.
-Prepare all required reports as per the documented processes, recommend and develop strategies to improve quantity and quality of service delivered.
-Adherence to systems, processes and policies.
-Responsible for all incident’s to be logged in Evolution and monitor all progress report
Minimum Qualification & Skills
-Diploma/ Degree in Business/Security related studies
-Minimum 4 years in operations/supervision in security
-Candidates holding similar position preferred
-Result oriented, self-motivated and energetic
-Computer literacy and good knowledge of computer packages
-Good communication and presentation skills at a senior level
-Ability to work under pressure to meet tight deadlines
-Should be a team player